Got a question? Have a look below to see if we can answer it for you!

I love the illustrations but I’m confused about how it all works

We’ve created a Step by Step list on how the process works for you! You can find it in the menu under ‘How It Works’

Do you print you illustrations and mail them?

Unfortunately at this stage we do not offer printing, our illustrations are a digital file that will be emailed to you for you to print and frame yourself (check the next question for a cheeky tip a great printing method)

What’s the best way to print my illustration to ensure it comes out looking amazing?

To ensure you get the best quality print, we have done a bunch of test printing for you and have found that the best way to print our illustrations are as A4 photos! You can do this at the self serve kiosk at Officeworks :)

What is the biggest I can print my illustration?

All of our illustrations are scaled to an A4 size, so printing any larger than that will decrease the quality. If you would like a larger sized illustration then please send us a message, we are more than happy to create this for you!

The photo I would like turned into an illustration is blurry, does this matter?

We do recommend that the photo you choose to upload is a good quality image. As the photo that you upload is the basis for our illustration, if certain details are blurry it makes it difficult to ensure the illustration accurately represents the image. If your are unsure if your image will work, feel free to reach out to us and we will be happy to have a look at it for you!

My order is a gift for a loved one, will it be shared on social media?

While we love sharing the illustrations we create on social media, we understand that some orders are beautiful gifts! There is a checkbox on each product asking if you would like the illustration shared on social media.

Didn’t see your question answered above? Please send us a message on our ‘Contact Us’ form and we will get back to you as soon as we can!